At Marshala Braids, we understand that sometimes schedules change and therefore requests at least 24-hours’ notice when cancelling or rescheduling your appointment. A credit or debit card is required to hold your appointment. Appointments cancelled within 24 hours or for which clients are a “No-Show” for will incur a $30.00 charge.
Appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge of $30.00.
Please note that if you are over 30 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.
We value your time and feel that it is fair to honor the same policies we hold to our clients. Should Marshala Braids need to cancel on a client due to unsafe weather conditions, weather, power outages, or other unforeseen events with less than 24 hours’ notice we will honor 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.
Here at Marshala Braids we understand that accidents and emergencies happen that prevent 24-hour notice for cancelling or rescheduling your appointment. Marshala Braids members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.
If you have any questions regarding our policies please give us a call at (214) 273-2195.
Thank you for booking your service with Marshala Braids. I can’t wait to braid your crown.